5 Year Sensor Warranty
Our capacitive sensors are guaranteed for 5 years against failure and/or recalibration.
2 Year Warranty
All AmCube FootWork pressure plate systems (The Product) purchased in the UK come with a two-year limited warranty (The Period).
- How long does this limited warranty last?
Your limited warranty period lasts 2 (Two) Years and commences on the date displayed on the products invoice.
- What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your AmCube FootWork Pressures Plate (The Product)
How should I look after my pressure plate?
DO NOT submerge in water or use wet cloths or sponges on our pressure plates. Alcohol free cleansing wipes should be used. Place against the wall when not in use. If unable to do this, then disconnect the lead and cover with a protective layer (to prevent high heel damage).
Support and Software
All our plates are supplied with software – we ask our customers to look after the USB card it is provided on and if possible create a copy for your reference.
We will provide free support with your software for 1 year without charge. If you require an updated version of your software or wish to continue your support we offer this as an annual fee. Please get in touch for more details
Support is via Team Viewer or Telephone
We run a 1-day training course with our in-house biomechanist and podiatrist several times per year. We also offer 1-1 or company training that can be done either online or in person. Please enquire for more details on our pressure plate interpretation and training services
This limited warranty does not cover:
- None AmCube Peripherals
- AmCube Branded Travel Case
Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power.
- Servicing not authorised by Mar-Systems Ltd.
- Usage that is not in accordance with product instructions.
- Failure to follow the product instructions.
- Problems caused by using accessories, parts, or components not supplied by AmCube.
- With missing or altered serial numbers.
- Which we have not received payment.
This warranty gives you specific legal rights and does not affect your rights under the sale of Goods Act.
AmCube’s responsibility for malfunctions and defects in their products is limited to repair and replacement as set forth in this warranty statement. AmCube disclaims all other warranties and conditions, express or implied, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose, statutory or otherwise.
AmCube does not accept liability beyond the remedies provided for in this Limited Warranty statement or for special, indirect, consequential or incidental damages, including without limitation, any liability or third party claims against you for damages, for products not being available for use, or for lost data or lost software. AmCube’s liability will be no more than the amount you paid for the product that is the subject of the claim. This is the maximum amount that AmCube is responsible.
The limited warranty begins on the date your invoice. The warranty period is not extended if we repair or replace a warranted system or any parts. Amcube may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need to apply this warranty?
Before the warranty expires, please call us on the number listed below. Please also have your AmCube Serial and Invoice number available.
Technical Support Contact Numbers: 01344 623883
Where do I return my product to if I need to apply this warranty?
Please Note: Due the high quality of our sensors and electronics components most issues are IT orientated, please call for online support first. If we are unable to resolve the issue then we will confirm our warranty address and book in the return.
What will AmCube do?
During the first 2 Years of the 2 Year Limited Warranty we will repair any product returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new.
You must return the system to us in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired system to you if you use an address in the United Kingdom or Ireland. Otherwise, we will ship the system to you freight collect. If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
During the remaining period of the limited warranty, we will replace any defective part of the product with new part, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United Kingdom or Ireland. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
How will you fix my product?
We use new parts made by various manufacturers when performing warranty repairs. All parts and products are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. AmCube owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know immediately.
May I transfer the limited warranty?
Limited warranties on our products may be transferred if the current owner transfers ownership of the system and records the transfer with Mar-Systems.