Solid support

At Mar Systems we offer excellent support for all our products.

Call us now on +44 1344 623 883

In most cases Mar Systems can provide online support using Team Viewer or we can provide telephone support. Please check below the terms and conditions for the product you need support for.

UK Support Hours

Monday to Thursday
9am-5pm
Fridays
9am until 3pm
+44 (0) 1344 623 883

Out of office hours please email:  info@mar-systems.co.uk

5 Year Sensor Warranty
Our capacitive sensors are guaranteed for 5 years against failure and/or recalibration.

2 Year Warranty
All AmCube FootWork pressure plate systems (The Product) purchased in the UK come with a two-year limited warranty (The Period).

  • How long does this limited warranty last?
    Your limited warranty period lasts 2 (Two) Years and commences on the date displayed on the products invoice.
  • What is covered by this limited warranty?
    This limited warranty covers defects in materials and workmanship in your AmCube FootWork Pressures Plate (The Product)

How should I look after my pressure plate?

DO NOT submerge in water or use wet cloths or sponges on our pressure plates. Alcohol free cleansing wipes should be used. Place against the wall when not in use. If unable to do this, then disconnect the lead and cover with a protective layer (to prevent high heel damage).

Support and Software

All our plates are supplied with software at no charge – we ask our customers to look after the USB card it is provided on and if possible create a copy for your reference.

We will provide free support with your software for three years without charge. If you require another version of your software within 3 years we are happy to supply you with this as a downloadable link. However there will be a nominal fee for providing other copies – (please call for current prices)

After three years (or before) you may purchase the latest software (please call for current prices) and receive another three years of support .

Support is via Team Viewer or Telephone

Upgrades

If you wish to upgrade your software with other modules please contact us for current prices.

Warranty Terms

This limited warranty does not cover:

  • None AmCube Peripherals
  • AmCube Branded Travel Case

Problems that result from:

  • External causes such as accident, abuse, misuse, or problems with electrical power.
  • Servicing not authorised by Mar-Systems Ltd.
  • Usage that is not in accordance with product instructions.
  • Failure to follow the product instructions.
  • Problems caused by using accessories, parts, or components not supplied by AmCube.

Pressure Plates

  • With missing or altered serial numbers.
  • Which we have not received payment.

This warranty gives you specific legal rights and does not affect your rights under the sale of Goods Act.
AmCube’s responsibility for malfunctions and defects in their products is limited to repair and replacement as set forth in this warranty statement. AmCube disclaims all other warranties and conditions, express or implied, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose, statutory or otherwise.

AmCube does not accept liability beyond the remedies provided for in this Limited Warranty statement or for special, indirect, consequential or incidental damages, including without limitation, any liability or third party claims against you for damages, for products not being available for use, or for lost data or lost software. AmCube’s liability will be no more than the amount you paid for the product that is the subject of the claim. This is the maximum amount that AmCube is responsible.

The limited warranty begins on the date your invoice. The warranty period is not extended if we repair or replace a warranted system or any parts. Amcube may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).


What do I do if I need to apply this warranty?

Before the warranty expires, please call us on the number listed below. Please also have your AmCube Serial and Invoice number available.
Technical Support Contact Numbers: 01344 623883

Where do I return my product to if I need to apply this warranty?
Please Note: Due the high quality of our sensors and electronics components most issues are IT orientated, please call for online support first. If we are unable to resolve the issue then we will confirm our warranty address and book in the return.

What will AmCube do?
During the first 2 Years of the 2 Year Limited Warranty we will repair any product returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new.

You must return the system to us in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired system to you if you use an address in the United Kingdom or Ireland. Otherwise, we will ship the system to you freight collect. If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

During the remaining period of the limited warranty, we will replace any defective part of the product with new part, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United Kingdom or Ireland. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

How will you fix my product?
We use new parts made by various manufacturers when performing warranty repairs. All parts and products are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. AmCube owns all parts removed from repaired products.

What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know immediately.

May I transfer the limited warranty?
Limited warranties on our products may be transferred if the current owner transfers ownership of the system and records the transfer with Mar-Systems.

A combined Update and Support contract for TEMPLO motion analysis software is available to all our customers. This contract guarantees you the ability to download free updates from the CONTEMPLAS website. Furthermore it guarantees additional support via email, phone and internet remote access.

Support Services

When purchasing software we ensure free support for the whole update period. Free support ends on October, 31st each year. Beyond this date, free support can’t be offered, unless you purchase a Support and Update Contract.

When purchasing an update (e.g. version TEMPLO 6.0) you will receive all the latest software updates within the update period (e.g. update TEMPLO 6.x). The update period ends on October, 31st of each year.

 

 

Support is provided by Mar-Systems and Contemplas by the following means:

Support Hours:
Monday – Thursday: 9.00 am – 4.00 pm (Germany) 5.00 pm (UK)
Friday: 9.00am – 3.00pm

 

Always Up to Date

Our software is continually being developed in order to satisfy the demands of our customers for new functions and also to utilize the benefits offered by technological innovation.

 

A TEMPLO user with an Update and Support Contract always works with the latest software. He/she will have access to all the latest versions of TEMPLO.

 

Please download the update and support contract:

Download the update and support contract

Please fax or email the support contract back to us (details of where to send can be found in the contract) and then we will send you an invoice. Once payment is received you will be able to download files from the www.contemplas.com.

How to get your login details

Open your TEMPLO software on your PC. Select the menu item “Settings – System – Internet – Customer center and updates”. For version 3.2 or earlier please select the menu item “Help – CONTEMPLAS in the web” instead. If you have an older version, please contact support on info@contemplas.com.

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